Tal Nagar
How Customer Pain Points Can Help You Increase Retention
Customer pain points become your team's main concern. Just ask your CSMs. But should they really be a concern?
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Tal Nagar
- Jul 12, 2022
- 3 min
Forget Meaningless Interactions. Try Touchpoints Instead.
Customer Touchpoints are critical moments in the Customer Journey. How do you track and measure them to ensure they provide value?
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Tal Nagar
- Jul 5, 2022
- 2 min
What 86% of Your Customers Want You to Know
Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?
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Tal Nagar
- Jun 27, 2022
- 2 min
Heads Up: It's Time to Map the Customer Journey
Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.
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Tal Nagar
- Jun 10, 2022
- 1 min
The Outstanding Guide to Customer Success Strategy
Custify has put together a great Customer Success Guide to help others as their outline their Customer Success Strategy. Check it out here.
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