Hi, I'm Tal!
I'm passionate about people and relationships, as I truly believe that we can help each other succeed.
If...
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You're losing customers to competitors
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You're responsible for building and scaling the company's CS team
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You're responsible for managing the team
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You care about customer-relations​
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Then this blog is for you!
Working in the High-Tech SaaS industry since the age of 24, I've built and scaled a successful CS team and mentored others as they were unlocking the true power of Customer Success.
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I've learned that the only way to succeed is by adopting Customer Centricity and a relationship-oriented approach while integrating the academia's theories and practices into the day-to-day lives of CSMs.
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My mission
Help businesses and Customer Success Professionals grow by making Customer Success and Customer Centricity easily accessible.
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If I achieved it, so can you.
