Hi! I'm Tal Nagar
I'm passionate about people and relationships, as I truly believe that we can help each other succeed.
You're losing customers to competitors
You're responsible for building and scaling the company's CS team
You're responsible for managing the team
You care about customer-relations
Then this blog is for you!
Working in the High-Tech SaaS industry since the age of 24, I've built a successful CS team and helped others as they were making their steps into the Customer Success world.
I've learned that the only way to succeed is by adopting a relationship-focused approach while integrating the academia's theories and practices into the day-to-day lives of CSMs.
Share my experience and resources with other CS professionals so that they can