Hi, I'm Tal!
I'm passionate about people and relationships, as I truly believe that we can help each other succeed.
You're losing customers to competitors
You're responsible for building and scaling the company's CS team
You're responsible for managing the team
You care about customer-relations
Then this blog is for you!
Working in the High-Tech SaaS industry since the age of 24, I've built and scaled a successful CS team and mentored others as they were unlocking the true power of Customer Success.
I've learned that the only way to succeed is by adopting Customer Centricity and a relationship-oriented approach while integrating the academia's theories and practices into the day-to-day lives of CSMs.
Help businesses and Customer Success Professionals grow by making Customer Success and Customer Centricity easily accessible.
If I achieved it, so can you.