Course Review: Customer Retention
TLDR: Great course for anyone who is looking to start a career in Customer Success.
Total score: 5
Name of the course: Customer Retention
Provider: LinkedIn / Noah Fleming.
Topic: Customer Retention Strategy
Anyone who is interested in a career in Customer Success.
Professionals looking to learn more about customer retention.
The lessons are quite short and concise, which means that you do not need to clear your schedule in order to make the most out of this course.
The course covers the basics of Customer Retention in a way that is very easy to understand. For this reason, I highly recommend taking it if you are a brand new CSM or if you're looking to start a career in Customer Success.
In the last chapter, Noah Fleming provides three actions ANYONE can take to increase customer retention.