TLDR: This course is MUST for pretty much everyone. Learn new approaches to dealing with challenging customers.
Total score: 8
Name of the course: Creating Positive Conversations with Challenging Customers.
Provider: LinkedIn / Myra Bryant Golden.
Topic: Communication with Customers.
Professionals working in a customer-facing role.
Anyone looking for a new customer-facing career.
People who are interested in improving their communication skills.
Salespeople looking to learn how to handle challenging conversations with customers.
Short quizzes at the end of every chapter that help you implement the approaches you've just learned.
Each section includes methods and tactics that can be easily used by anyone to turn a challenging conversation into a positive one.
All of the approaches can be easily adjusted to match your company's language and culture.