This course will teach you how to win more deals the Customer-Centric way. Perfect for Customer Success Teams.

Defining Personas will help you target ideal prospects, design the right product, and communicate value.

We all find ourselves in challenging situations. This course covers a few approaches to dealing with these situations.

Customer Touchpoints are critical moments in the Customer Journey. How do you track and measure them to ensure they provide value?

Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?