Customer Journey

Tal Nagar

How to Map Out a Journey: An Epic Step-By-Step Guide

6 exact (and easy) steps for creating the ultimate Customer Journey Map.

Tal Nagar

5 FREE Templates for the Best Customer Journey

Mapping out the Customer Journey without any resources is nearly impossible. Use these templates instead.

Tal Nagar

You Need To Solve Your Ruthless CS Dilemma Now.

Forcing CSMs to choose between customer goals and company goals will cost you more than you think. Solve this dilemma now - before it's too

Tal Nagar

Insider Guide: Make Your Product Remarkably Easier

Customers reach out to you with too many questions? We've all been there - and it's a bad sign. Here is how you can make your product easier

Tal Nagar

How Customer Pain Points Can Help You Increase Retention

Customer pain points become your team's main concern. Just ask your CSMs. But should they really be a concern?

Tal Nagar

Forget Meaningless Interactions. Try Touchpoints Instead.

Customer Touchpoints are critical moments in the Customer Journey. How do you track and measure them to ensure they provide value?

Tal Nagar

What 86% of Your Customers Want You to Know

Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?

Tal Nagar

Heads Up: It's Time to Map the Customer Journey

Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.

Tal Nagar

Customer Journey 101: Engagement/Adoption

It’s time to talk about the Engagement of our customers. This stage starts when the customer completes their onboarding process and ends...

Tal Nagar

Customer Journey 101: Onboarding

I hate it when companies treat me like a number. I also don't really care about their database or workload. If I’m not being treated...