CSMs

Tal Nagar

The Beginner's Guide to Communicating Value in Customer Success

If you want to reach your customers, you must change your strategy and focus on your product's value.

Tal Nagar

Office Politics: This Is What New Customer Success Leaders Do

If you want to build a successful team and lead others, Office Politics is your key.

Tal Nagar

4 Practical Rules For Landing Your First Customer Success Job

Job hunting takes time and patience, especially in Customer Success. Here is what I've learned about it.

Tal Nagar

4 Proven Customer Success Strategies (+ Best Practices)

Want to improve customer experience? Start by having powerful Customer Success Strategies.

Tal Nagar

Why You Should Thank Your Customers This Thanksgiving

Expressing gratitude to your customers will help your company succeed.

Tal Nagar

Here is the Secret to Creating the BEST Customer Persona

The only way for you to truly understand your customers and form strong bonds with them is by developing CS Customer Personas.

Tal Nagar

Stand Out With This Exclusive Call-Prep Template

Preparation is the key to success. If you want to ace your next call - you gotta use this FREE template.

Tal Nagar

The Best Way to Quickly Become A Trusted Advisor

Becoming your customers' Trusted Advisor takes time and effort. You've gotta do your homework. Learn more here.

Tal Nagar

How I Became a Better CSM By Calling Customers

We are inherently social. Lack of connection has severe consequences - one of them is churn.