Angry customers don't have to be your nemesis! Master the art of de-escalation using 8 proven principles.

Personal connection is this season's most popular customer request. Don't ignore it.

If you want to reach your customers, you must change your strategy and focus on your product's value.

Expressing gratitude to your customers will help your company succeed.

Preparation is the key to success. If you want to ace your next call - you gotta use this FREE template.

Becoming your customers' Trusted Advisor takes time and effort. You've gotta do your homework. Learn more here.

We are inherently social. Lack of connection has severe consequences - one of them is churn.

We all find ourselves in challenging situations. This course covers a few approaches to dealing with these situations.