It's time for you to start working on your Year In Review Report and prove the value of your Customer Success team.

You can't expect your team members to achieve their goals if you don't keep them aligned throughout the year.

Customer Personas can make you and your company invincible. Get started with a FREE template now!

If you want to increase revenue, you've got to focus on your Customer Persona.

The only way for you to truly understand your customers and form strong bonds with them is by developing CS Customer Personas.

Defining Personas will help you target ideal prospects, design the right product, and communicate value.

Preparation is the key to success. If you want to ace your next call - you gotta use this FREE template.

Becoming your customers' Trusted Advisor takes time and effort. You've gotta do your homework. Learn more here.

We are inherently social. Lack of connection has severe consequences - one of them is churn.

We all find ourselves in challenging situations. This course covers a few approaches to dealing with these situations.

6 exact (and easy) steps for creating the ultimate Customer Journey Map.

Mapping out the Customer Journey without any resources is nearly impossible. Use these templates instead.

Forcing CSMs to choose between customer goals and company goals will cost you more than you think. Solve this dilemma now - before it's too

Customers reach out to you with too many questions? We've all been there - and it's a bad sign. Here is how you can make your product easier

Customer pain points become your team's main concern. Just ask your CSMs. But should they really be a concern?

This course provided by Noah Fleming and LinkedIn is great for anyone who is looking to start a career in Customer Success.

Customer Touchpoints are critical moments in the Customer Journey. How do you track and measure them to ensure they provide value?

Majority of customers would leave a company after two poor experiences. Are you REALLY up to date on the experiences of your customers?

Customer Journey Map is one of the most important elements of Customer Success. Without it, we're in the dark.

When you email customers, you ask them for their most valuable resource - their time. The only way to keep them engaged over time is by...

Custify has put together a great Customer Success Guide to help others as their outline their Customer Success Strategy. Check it out here.

It’s time to talk about the Engagement of our customers. This stage starts when the customer completes their onboarding process and ends...

I hate it when companies treat me like a number. I also don't really care about their database or workload. If I’m not being treated...

Time-frame: starts in the minutes and hours after the purchase and ends after the first major interaction with the company. Emotions:...